Support
Frequently asked questions
Everything you need to know about ordering, paying and partnering with DEMU.
Where does DEMU deliver?+
We operate across Ughelli and surrounding communities in Delta State, and we're expanding steadily. Set your location at the top of any page to see vendors near you.
How long does delivery take?+
Most orders arrive in 20–45 minutes. Each vendor shows a live estimate on their storefront, and your order page tracks every step from confirmed to delivered.
How do I pay?+
Pay securely with card, bank transfer or USSD, or top up your DEMU Wallet once and pay for orders in a single tap.
What is the DEMU Wallet?+
A secure in-app balance for faster checkout. Refunds land there instantly, and you can withdraw to any Nigerian bank account.
Can I order from more than one vendor at once?+
Each order is placed with one vendor so your food arrives fresh. Place a second order for another vendor — riders are dispatched separately.
How do I become a vendor or rider?+
Apply from the Become a Vendor or Become a Rider pages. Our team reviews applications and you'll be notified in-app and by email once a decision is made.
What if something is wrong with my order?+
Report it within 24 hours from your order page or via live chat. Approved claims are refunded to your DEMU Wallet.
Still stuck? Visit the Help Center or email hello@shopdemu.com.