Question 1

What is DEMU?

Accepted Answer

DEMU is a local shopping and delivery marketplace. You order food, groceries, pharmacy items and everyday essentials from local businesses, and a DEMU rider delivers them to you.

Question 2

Where does DEMU operate?

Accepted Answer

DEMU currently serves Ughelli, Delta State, Nigeria, and the surrounding communities.

Question 3

How do I place an order?

Accepted Answer

Create a free account, choose a store, add items to your cart, enter your delivery address and pay at checkout. Each order is placed with one store so your items arrive together.

Question 4

How does delivery work?

Accepted Answer

Once the store accepts your order, a DEMU rider is assigned to pick it up. You can follow the order status in the app from confirmed through to delivered, and delivery is confirmed with a PIN or proof of delivery.

Question 5

How do I sell on DEMU?

Accepted Answer

Apply through the Sell on DEMU page. Our team reviews every application, and you only get vendor access after your application is approved. The current launch commission is 10% for early partners.

Question 6

How do I become a rider?

Accepted Answer

Apply through the Become a Rider page and submit your details. Applications are reviewed by our team, and rider access is only granted after approval.

Question 7

How do I contact support?

Accepted Answer

Email hello@shopdemu.com, call 07046486945 or message us on WhatsApp at 08126020816. Support is available 8am – 9pm, daily.

Question 8

What payment methods does DEMU support?

Accepted Answer

You can pay by card or bank transfer at checkout, pay from your DEMU Wallet balance, or choose cash on delivery where the store offers it.

Everything you need, delivered.

Everything you need, delivered.